Accessible CSR communication

Guess the source

We are going to show you six extracts of communications on social responsibility. Click on each of the extracts, have a look at them, and then indicate if you think that they come from a report or from a website.

Extract 1

Executive PhD

This extract deals with a PhD programme that allows students with a business degree to further build on their professional careers.

 

Extract 2

Our Social Compliance Process

This extract deals with factory audits and with respect of international standards on workplace safety and health.

 

Extract 3

Health and Well-Being

This extract deals with measures taken to protect customers from COVID-19.

 

Extract 4

New Forefront of Governance

This extract deals with a company board’s involvement with environmental, sustainability, and governance efforts.

 

Extract 5

Slave Free Chocolate

This extract deals with slave-free production of chocolate.

 

Extract 6

Fair and Equal

This extract deals with support for human rights.

 

The use of examples from companies/institutions does not represent endorsement.

Guess the target

We are going to show you two extracts of corporate communications on social responsibility. Both extracts focus on “sustainable finance”.

First, click on the links below to read both extracts. Then, for each extract, indicate if you think that it is targeted to customers or investors, and why.

Show solution

This extract is mainly intended for investors because:

  • it requires some specialised business/financial knowledge since it mentions, for example, the “European Commission’s taxonomy of sustainable finance”, “advisory services”, or a “restrictive credit and insurance approach” without explaining these concepts;
  • the sentences tend to be quite long and complex;
  • the connections inside the text are not always explicit, so the reader needs to have enough knowledge to “connect the dots”. For example, while sustainable finance is mentioned in the title, it is only explicitly mentioned in the third paragraph, so the reader is expected to know that all of the activities mentioned before the third paragraph (e.g. having a policy regarding which products are sold to which clients) are examples of sustainable finance;
  • the text says that the current analysis is incomplete and that it will be improved in the following years. While this detail is of interest to investors who will closely follow the activities of the organisation in the long term, it is less relevant for customers;
  • even though paragraphs are separated by white spaces, the text is not visually engaging.

Show solution

This text is mainly intended for customers (who might have little or no business/financial knowledge) because:

  • it explains complex concepts, such as “sustainable finance” and the “European action plan”;
  • the sentences are still quite long, but the information is divided into blocks, which makes reading easier;
  • the beginning and the end of each block are visually indicated by a grey line, as well as by different colours and different formatting;
  • the main ideas (e.g. “Europe”, “European”, and “sustainable”) are repeated throughout, making the text cohesive and easy to follow;
  • only essential information is given — readers who find it relevant and want to know more are redirected to another page.
The use of examples from companies/institutions does not represent endorsement.

How easy?

Imagine the following scenario:

  1. You are a customer who is interested in social responsibility;
  2. You want to order an online product from a socially responsible company;
  3. You do not know anything at all about finance, economics, or business;
  4. Your job keeps you very busy, so you only have a few minutes to find out if a company engages with social responsibility.

Having this scenario in mind, imagine that you go online and read the two extracts below. They both summarise the sustainability strategy and the guiding principles of an e-commerce platform. Do you find the extracts easy? Why? Why not? Read them and answer the questions below.

Show solution

Please note that it is up to you to decide whether the extract that you have just read is easy to read or not. Below we list some features that you might want to keep in mind in your decision.

Text features that might increase accessibility: the text uses a personal style (with the use of “we”); key concepts (such as “impact strategy”) are in the title and then repeated throughout the text making it cohesive; the text contains a bulleted list to indicate the key achievements.

Text features that might reduce accessibility: some sentences are quite long; despite the bold in the heading and in the bulleted list, the text is not very visually appealing; some words and phrases (e.g. “execute on” or “relates to”) could be replaced by simpler versions.

Show solution

Please note that it is up to you to decide whether the extract that you have just read is easy to read or not. Below we list some features that you might want to keep in mind in your decision.

Text features that might increase accessibility: the text contains short and simple sentences, a strong visual component, and a personal tone with repetition of “we”.

Text features that might reduce accessibility: some sentences are so short that they are ambiguous. For example, when reading “We dig deeper”, readers might ask themselves “digging deeper into what”?

The use of examples from companies/institutions does not represent endorsement.

Mark and rewrite

Imagine that you are a customer and that you want to buy a plane ticket from an airline which considers and manages its environmental impact.

We ask you to complete two tasks:

  1. Read the extract below (which was taken from the corporate report of an airline) and mark the elements that are difficult to understand for you as a lay customer;
  2. Revise the extract below to make it more engaging and more accessible.

Step 1

PLanTra MC is a fictional airline. This extract has been taken from a real corporate report and adapted for the purposes of this exercise. 

Step 2

Download the extract as a Word document by clickling on this link and revise it to make more accessible and more engaging.

 

Then have a look at the solution below.

Show solution

Please note that, as explained in the theory section, a text can be revised in many different ways. Below we show you our revised text, but your text doesn’t have to be identical. What matters is that your final revised text is easy to understand for the intended audience.

Taskforce on Climate-Related Financial Disclosures

Scenario analysis

In 2018, we used the scenario analysis of the Taskforce on Climate-Related Financial Disclosures to understand the impact of climate change on our business in 2030. We selected the year 2030 for an intermediate scenario analysis, before considering the year 2050.

As part of our scenario analysis, we studied how PLanTra MC would potentially respond to climate change with its business model, its investments, and its technologies. We also analysed the potential impact of climate change on our strategic and financial plans.

We considered two scenarios:

  • an increase in temperature of up to 2 degrees Celsius; and
  • an increase in temperature of 4 degrees Celsius.

In both these scenario, PlanTra MC would have to pay higher costs. In a two-degree situation, the majority of these costs would come from higher carbon prices or from climate-related policy interventions. In a four-degree scenario, PLanTra MC is likely to pay higher costs because of more frequent disruptions caused by extreme weather events, such as storms and hurricanes.

After this scenario analysis, at PLanTra MC we decided to:

  • raise awareness about climate change inside our company;
  • integrate climate change awareness into our business plans;
  • encourage engagement with climate change in our training and mentoring programme; and
  • identify and disclose new climate-related challenges.

We will repeat this scenario analysis when relevant.

Wat is Calliope?
Calliope is een open online leercentrum voor professionele en academische communicatie. Het bevat verschillende modules. Sommige zijn genre-specifiek, andere zijn meer algemeen toepasbaar of ze overstijgen een genre, zoals de module crisiscommunicatie.

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Modules bevatten verschillende onderdelen. Meestal zijn dat inleiding, theorie, oefeningen en cases. Gebruikers kiezen zelf hun leertraject, afhankelijk van hun leerstijl, voorkennis en beschikbare tijd. De cases zijn ontwikkeld voor onderwijs aan Universiteit Antwerpen, maar het staat iedereen natuurlijk vrij om ze te gebruiken.

Calliope 2.0
Deze website is een update van Calliope 1.0. Calliope 2.0 werd ontwikkeld door Luuk Van Waes en Suzy Stals.

 

Calliope 1.0
De eerste versie van Calliope werd ontwikkeld door Luuk Van Waes en Liesbeth Opdenacker. Calliope 1.0 werd gefinancierd door verschillende instanties:

 

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